REFUND POLICY

Last Updated: October 6, 2026

This Refund Policy applies to purchases, subscriptions, and other payments made through streamarcade at www.streamarcade.online.

Please read this policy carefully before making a payment.

By completing a purchase or subscription, you acknowledge that you have reviewed the price, service, billing terms, and applicable conditions before confirming payment.

1. GENERAL REFUND POLICY

Except where required by applicable law, all payments are final and non-refundable.

We do not normally provide refunds for:

• Change of mind
• Accidental purchase caused by the user's own action
• Failure to use the service after purchase
• Dissatisfaction caused by personal preference
• Failure to cancel a recurring subscription before the next billing date
• Lack of use of an active subscription
• Incorrect information entered by the user
• Failure to understand the service before purchasing
• Referral rewards or promotional expectations not being met
• Temporary technical issues that are resolved within a reasonable period
• Purchases made by a family member or another person who had authorized access to your account or payment method

You are responsible for reviewing all payment details before completing a transaction.

2. REFUNDS FOR FRAUD OR UNAUTHORIZED TRANSACTIONS

We may issue a refund when there is reliable evidence that a payment was made fraudulently or without authorization.

Examples may include:

• A stolen payment method was used
• A PayPal account was accessed without the account holder's authorization
• A payment was made through confirmed account compromise
• A transaction was processed as a result of verified fraudulent activity
• Our payment system processed an unauthorized transaction because of a security incident

A refund is not automatically issued simply because a user describes a transaction as fraudulent.

We may investigate the transaction before approving a refund.

3. FRAUD INVESTIGATION

If you believe a payment was unauthorized or fraudulent, contact us as soon as possible at:

streamarcade@yahoo.com

Please provide relevant information such as:

• Your account email address
• Transaction ID
• PayPal transaction or subscription ID
• Payment date
• Payment amount
• A short explanation of why you believe the transaction was unauthorized

For your security, do not send passwords, one-time passwords, PINs, full bank credentials, or other secret authentication information.

We may review account activity, transaction records, payment-provider information, login records, referral activity, and other relevant security information when investigating a claim.

4. REFUND APPROVAL

Refund requests are reviewed individually.

A refund may be approved where we reasonably determine that the transaction was genuinely unauthorized or fraudulent.

We may reject a refund request where evidence indicates that:

• The transaction was authorized by the account holder
• The user knowingly purchased the service
• The service was purchased and used normally
• The claim contains false or misleading information
• The request is an attempt to receive both the service and a refund
• Fraudulent evidence, screenshots, documents, or transaction information were submitted
• The payment was authorized by someone who had permission to use the payment method

Submitting a refund request does not guarantee approval.

5. PAYPAL PAYMENTS

If your payment was made through PayPal, refunds may be processed through PayPal.

PayPal may have its own dispute, buyer-protection, transaction-review, and refund procedures.

Certain matters may be handled directly by PayPal under its own policies.

We may provide PayPal with relevant transaction information if necessary to investigate a dispute, unauthorized payment, or fraud claim.

Any time required for the refunded amount to appear in your account may depend on PayPal, your bank, card issuer, or other payment provider.

6. SUBSCRIPTIONS

Subscription payments are generally non-refundable except in confirmed fraud or unauthorized-transaction cases, or where applicable law requires otherwise.

You are responsible for cancelling a subscription before the next renewal date if you no longer want the service.

Cancelling a subscription normally prevents future billing but does not automatically refund a payment that has already been processed.

If an unauthorized person created or renewed a subscription using your payment account, contact us as soon as possible so the transaction can be reviewed.

7. REFERRAL PROGRAM PAYMENTS

If our Website provides referral rewards, referral bonuses, commissions, or other promotional payments, those amounts may be reviewed separately from customer purchases.

Fraudulent referrals, fake accounts, self-referrals, duplicate accounts, manipulated purchases, unauthorized transactions, or other abusive activity may result in:

• Cancellation of referral rewards
• Reversal of pending rewards
• Suspension of withdrawals
• Account restriction
• Account termination

A fraudulent qualifying transaction does not create a valid right to a referral reward.

If a purchase connected to a referral is refunded because of fraud, the related referral reward may also be cancelled or reversed where permitted by law.

8. CHARGEBACKS AND PAYMENT DISPUTES

If you believe a transaction was fraudulent, we encourage you to contact us promptly so we can investigate.

You may also have rights through your payment provider or card issuer.

If a chargeback or payment dispute is opened, we may provide the payment provider with relevant information regarding the transaction, account, service, and authorization.

We may temporarily restrict the associated account while a payment dispute is being investigated.

Fraudulent chargebacks or knowingly false payment disputes may result in account suspension or termination.

Nothing in this section restricts any legitimate chargeback or dispute rights available to you under applicable law.

9. REFUND METHOD

Approved refunds will normally be returned to the original payment method.

We generally cannot redirect a refund to a different person, unrelated PayPal account, bank account, cryptocurrency address, or other payment destination.

If the original payment method is no longer available, the payment provider's applicable procedures may determine how the refund is handled.

10. PROCESSING TIME

Once we approve a refund, processing time may vary depending on the payment provider.

Although we may initiate an approved refund promptly, we do not control the time taken by:

• PayPal
• Banks
• Card issuers
• Payment networks
• Other financial institutions

A refund may therefore take additional time to appear in your account after it has been processed by us.

11. FALSE FRAUD CLAIMS

You must provide truthful information when submitting a fraud or refund claim.

You must not:

• Submit fake transaction records
• Modify screenshots
• Misrepresent an authorized transaction as unauthorized
• Submit fabricated evidence
• Make repeated fraudulent refund requests
• Attempt to receive both the service and a refund through deception

We may suspend or terminate accounts involved in deliberate refund abuse, subject to applicable law.

We may also preserve relevant records where necessary to prevent fraud, respond to payment disputes, or comply with legal obligations.

12. TECHNICAL PROBLEMS

A temporary technical issue does not automatically qualify for a refund.

If you experience a technical problem, please contact support so we can attempt to resolve it.

If a service cannot be delivered at all because of an error for which we are responsible, we may provide an appropriate remedy where required by law.

13. CONSUMER RIGHTS

This Refund Policy does not remove any refund, cancellation, cooling-off, warranty, or consumer-protection rights that cannot legally be excluded.

In certain countries or regions, the law may require a refund in circumstances beyond confirmed fraud.

Where mandatory law gives you such a right, that law will apply regardless of this Policy.

14. CHANGES TO THIS REFUND POLICY

We may update this Refund Policy from time to time.

When changes are made, the “Last Updated” date will be revised.

Changes will apply prospectively unless applicable law requires otherwise.

We encourage users to review this Policy before making a purchase.

15. CONTACT US

If you believe a payment was unauthorized or fraudulent, contact:

Website: StreamArcade

Website URL: www.streamarcade.online

Support Email: streamarcade@yahoo.com

Please include your transaction information and a clear explanation of the issue.

Never send your account password, PayPal password, bank PIN, card PIN, one-time verification code, or other secret credentials.

16. FINAL REFUND STATEMENT

All payments are generally final and non-refundable.

Refunds are normally considered only when we verify that a payment was made through fraud, account compromise, or another unauthorized transaction.

A refund request does not guarantee a refund.

Each fraud claim may be investigated before a decision is made.

Nothing in this Refund Policy limits rights or remedies that cannot legally be excluded under applicable consumer-protection or payment laws.